Terms and Conditions

Canceling an Order

Once production has started on a custom bat, order cannot be canceled. Canceling an order on any other item is allowed as long as it hasn’t shipped yet. If you wish to cancel an order, please contact us at info@maxbats.com or by phone at 320-346- 2413.

Warranty

MaxBat, Inc. prides itself on the quality and performance of its products, which not only meet, but also exceed industry quality and durability standards. However, all wood bats are subject to fatigue and a possible breakdown over time.

MaxBat, Inc. offers a one-time replacement for Pro Series or Pro Player Signature Series adult wood bats that failed due to a manufacturing defect.  MaxBat will not replace bats that failed due to user error.  Examples of user error that are not covered under the MaxBat wood bat warranty:

• Hitting dimple balls or anything other than a baseball.  This includes hitting the bat against the ground, home plate, fence, etc.
• Balls that are batted outside of the sweet spot, particularly balls that are hit towards the logo or off the end of the barrel
• A cracked, chipped or dented cup that does not affect the integrity of the bat. Once a warranty claim has been filed, MaxBat will require pictures to be sent as proof.  In some cases, the bat in question will need to be returned to MaxBat for inspection.  The customer will be responsible for all return shipping charges.

To initiate a claim, please send an email to info@maxbats.com with the word "Warranty" in the subject line.  You will be contacted by MaxBat personnel regarding the next steps.

Shipping and Delivery

The estimated shipping date on order confirmation is an estimate, not a guarantee. However, every attempt will be made to have your order shipped from our facility on or before that date. We are located in MN and ground shipping can vary from 1-5 business days. Estimated shipping date reflects when it will ship, not when it will be received.

Refunds and Exchanges

Personalized bats cannot be returned or exchanged, but all other products may be provided they are returned to us in new condition. Please contact us if you wish to return or exchange an item. In the event of a refund, we will credit you for the product, but not the shipping.

Personal Information

MaxBat Inc. does not share any of your personal information with third parties. Any information collected may be used by us for future promotional contact. If you prefer to not be contacted, there will be directions to unsubscribe in any email blasts we send out.