MaxBat, Inc. prides itself on the quality and performance of its products, which not only meet, but also exceed industry quality and durability standards. However, all wood bats are subject to fatigue and a possible breakdown over time.
MaxBat, Inc. offers a one-time replacement for Pro Series or Pro Player Signature Series adult wood bats that failed due to a manufacturing defect. MaxBat will not replace bats that failed due to user error. Examples of user error that are not covered under the MaxBat wood bat warranty:
To initiate a claim, please send an email to firstname.lastname@example.org with the word "Warranty" in the subject line. You will be contacted by MaxBat personnel regarding the next steps.
Due to the custom nature of our wood bats, and the fact that you are ordering a wood bat made completely to your exact specifications, orders cannot be canceled for any reason. Each of our wood bats is made to the customer's choice of model, wood species, length, weight, color combinations and name personalization. Therefore, once our lathe knives touch the wood bat blank that is destined to become your bat, your order cannot be altered, changed, or canceled.
Order your wood bats early. It's wise to factor in 2-4 weeks of turnaround time when placing your order. With the high demand of our wood bats, turnaround time varies with each month. At different times of the year, it may take less or more time depending on professional and amateur league demands. With that said, you may want to also consider ordering more than one MaxBat, one for batting practice, one for games, and a spare... just in case. You will also save on shipping and handling when ordering more than one.
Remember, our MaxBats are made from the finest Rock Maple or Yellow Birch on the planet. We meticulously select our wood billets to produce only the best possible wood bats on the market, our company philosophy is better wood makes a better bat. We take precise measurements of the density of the wood we use, and carefully match the best wood for the particular model of bat we are about to make. Extraordinary care is taken in the turning and shaping and finishing of each wood bat. The result is a harder and more durable bat that more and more professional and amateur baseball players are calling "theirs".
Because we take so much care when we make your Rock Maple or Yellow Birch bat, we want to make sure that you know how to make it last:
Unfortunately there are no guarantees with wood bats. But the better you can take care of your bat, the longer it will last.