Once production has started on a custom bat, order cannot be canceled. Canceling an order on any other item is allowed as long as it hasn’t shipped yet. If you wish to cancel an order, please contact us at firstname.lastname@example.org or by phone at 320-346- 2413.
MaxBat, Inc. prides itself on the quality and performance of its products, which not only meet, but also exceed industry quality and durability standards. However, all wood bats are subject to fatigue and a possible breakdown over time.
MaxBat, Inc. offers a one-time replacement for Pro Series or Pro Player Signature Series adult wood bats that failed due to a manufacturing defect. MaxBat will not replace bats that failed due to user error. Examples of user error that are not covered under the MaxBat wood bat warranty:
To initiate a claim, please send an email to email@example.com with the word "Warranty" in the subject line. You will be contacted by MaxBat personnel regarding the next steps.
The estimated shipping date on order confirmation is an estimate, not a guarantee. However, every attempt will be made to have your order shipped from our facility on or before that date. We are located in MN and ground shipping can vary from 1-5 business days. Estimated shipping date reflects when it will ship, not when it will be received.
Personalized bats cannot be returned or exchanged, but all other products may be provided they are returned to us in new condition. Please contact us if you wish to return or exchange an item. In the event of a refund, we will credit you for the product, but not the shipping.
MaxBat Inc. does not share any of your personal information with third parties. Any information collected may be used by us for future promotional contact. If you prefer to not be contacted, there will be directions to unsubscribe in any email blasts we send out.