We will stand by all of our wood bats by offering a warranty against manufacturer defects. MaxBat, Inc. prides itself on the quality and performance of its products, which not only meet, but also exceed industry quality and durability standards. However, all wood bats are subject to fatigue and a possible breakdown over time.
MaxBat, Inc. offers a one-time replacement for Pro Series or Pro Player Signature Series adult wood bats that failed due to a manufacturing defect. MaxBat will not replace wood bats that failed due to user error. Examples of user error that are not covered under the MaxBat wood bat warranty:
- Hitting dimple balls or anything other than a baseball. This includes hitting the bat against the ground, home plate, fence, etc.
- Balls that are batted outside of the sweet spot, particularly balls that are hit towards the logo or off the end of the barrel. The majority of bats break when a ball is hit out towards the end of the bat barrel.
- A cracked, chipped or dented cup that does not affect the integrity of the bat. Once a warranty claim has been filed, MaxBat will require pictures to be sent as proof. In some cases, the bat in question will need to be returned to MaxBat for inspection. The customer will be responsible for all return shipping charges.
To initiate a claim, please send an email to firstname.lastname@example.org with the word “Warranty” in the subject line. You will be contacted by MaxBat personnel regarding the next steps.